Integración con Discord
Connect Asyntai AI to your Discord server for automated responses and moderation
Descripción general
Asyntai's Discord integration adds an AI-powered bot to your Discord server. Community members can ask questions and get instant answers from your knowledge base. The bot supports three response modes and optional AI moderation.
Requisito de plan: Discord integration is available on Starter, Standard, and Pro plans.
Cómo instalar
Follow these steps to add the Asyntai bot to your Discord server:
Add the Bot to Your Server
Ve a la página de configuración de Discord y haz clic en "Agregar a Discord". Selecciona tu servidor del menú desplegable y haz clic en Autorizar. El bot está listo al instante — sin configuración adicional. Puedes agregar el bot a múltiples servidores — solo haz clic en "Agregar a Discord" de nuevo para cada uno. Cada servidor tiene su propia configuración.
Choose a Response Mode
After connecting, select how the bot interacts with your community:
- @mention (default) — The bot responds when someone tags it. Best for servers where you want the bot available but not intrusive.
- Todos los mensajes — La IA lee cada mensaje y decide si responder. Ideal para canales de soporte dedicados. Incluye opciones adicionales:
- Modo inteligente (activado por defecto) — La IA usa su criterio para omitir el chat casual y solo responde cuando puede ayudar. Desactivado, el bot responde a cada mensaje.
- Contexto del canal — La IA ve toda la conversación del canal de todos los usuarios, no solo hilos individuales. Esto le permite seguir discusiones grupales y responder en contexto.
- /ask command — Users type /ask followed by their question. Best for large servers where you want explicit bot interaction.
You can change the mode at any time from the setup page.
Test It Out
Go to any channel in your Discord server and tag the bot or use the /ask command. You should receive an AI-powered response within seconds.
Moderación IA
The Discord bot can also moderate your server. When enabled, the AI reads every message and takes action based on rules you define. Each action can be independently enabled:
Nota: Cada verificación de moderación cuenta como 1 mensaje de tu cuota mensual del plan, incluso si la IA no toma ninguna acción.
- Delete messages — Remove messages that violate your rules (spam, NSFW, etc.)
- Warn users — Send a visible warning for minor violations
- Kick users — Remove users from the server for repeated violations
- Ban users — Permanently ban users for severe violations
Moderation runs independently of the response mode. Even in /ask-only mode, moderation still monitors every message.
Todas las acciones de moderación se registran y son visibles en la página de Registro de moderación, accesible desde la página de configuración. Puedes ver qué acción se tomó, la razón, el mensaje original y cuándo ocurrió.
Consejo: Start with Delete only, and add stronger actions once you are confident in the rules. The AI errs on the side of caution — when in doubt, it takes no action.
Mensajes proactivos
El bot puede iniciar conversaciones por su cuenta publicando mensajes generados por IA según un horario. Actívelo en la página de configuración:
- Nombre del canal — En qué canal publica el bot (ej. general, support)
- Frecuencia — Con qué frecuencia: cada 2, 4, 6, 12 horas, diariamente, cada 2 días o semanalmente
- Temas — De qué debe hablar el bot. La IA genera un mensaje fresco y único cada vez basándose en tus temas.
Each proactive message counts as 1 message toward your plan quota.
Consejo: Usa mensajes proactivos para compartir consejos, destacar funciones o mantener tu comunidad activa — incluso cuando nadie hace preguntas.
Cómo funciona
Once connected, here is what happens:
1. A community member sends a message in your Discord server
2. If moderation is enabled, the AI evaluates the message against your rules
3. If a response is triggered (by @mention, /ask, or all-messages mode), the AI generates an answer using your knowledge base
4. The response is sent in the channel, and the conversation is logged in your Asyntai dashboard
The AI maintains conversation context per user, so follow-up questions are understood in relation to previous messages.
Monitoreo en vivo y toma de control humano
Discord conversations appear in your Asyntai dashboard alongside other channels. On Standard and Pro plans, you can:
- Live Monitoring — See active Discord conversations in real time from the monitoring dashboard
- Human Takeover — Take over from the AI when a human touch is needed. The AI pauses and resumes automatically after 3 minutes of agent inactivity.
- Escalation — The AI can detect when a user wants to speak to a human and notify you by email
Advanced: Custom Bot Setup
If you prefer to use your own Discord Application instead of the shared Asyntai bot, expand the manual setup section on the setup page and provide your Application ID, Public Key, and Bot Token.
You will also need to set the Interactions Endpoint URL to https://asyntai.com/discord/webhook/ in the Discord Developer Portal.
Precios
Discord integration is included in paid Asyntai plans:
- Starter ($39/mes) - 2.500 mensajes/mes
- Standard ($139/mes) - 15.000 mensajes/mes
- Pro ($449/mes) - 50.000 mensajes/mes
Messages from Discord count toward your monthly message quota, shared across all channels (widget, Instagram, WhatsApp, etc.).
Solución de problemas
Bot not responding
Check that the bot is online in your server member list. If using @mention or all-messages mode, the Gateway bot process must be running. If using /ask only, make sure the Interactions Endpoint URL is set in the Discord Developer Portal.
Moderation not working
Ensure moderation is enabled on the setup page with at least one action toggled on and rules filled in. The bot also needs Manage Messages, Kick Members, or Ban Members permissions depending on the action.
Missing permissions
If the bot cannot delete messages or kick/ban users, check that its role in Discord has the necessary permissions and is positioned above the roles of the users it needs to moderate.
Bot shows offline
The @mention and all-messages modes require the Gateway bot process to be running. Start it with python manage.py discord_bot and ensure it stays running as a background service. The /ask slash command works without the Gateway process.
¿Necesita ayuda?
Si tiene preguntas o encuentra problemas, contáctenos en hello@asyntai.com.